FAQs

Technically, Downton Annie is located in “downtown’s” central business district however the center of downtown is just a mere few blocks away.

Downtown Asheville is not a huge city, but it is centralized, so most of our local government services and nonprofit agencies are located in the downtown area and serve the greater community. Guests should expect to see more than just other tourists when walking downtown. You’ll see, and likely hear the eclectic, unique fabric of everyday people that makes Asheville such a special place. We ask you to consider keeping an open-mind and open heart. If you have any concerns or questions, please let us know.

Each apartment may park one vehicle in the designated spaces. Off street parking is provided at the rear of the building in spots designated with a “DA” seven days per week. Feel free to use undesignated spaces on after 5pm on Fridays, anytime Saturdays and Sundays, until 9am Monday. The nearest public parking garage is located on Wall Street for $10/day.

The building is multi-tenanted and is located in an urban setting. Typical sights and sounds of urban living are a part of daily life.

Five steps to the first floor and nineteen to the second floor from the rear parking area. Fourteen steps lead to the front door and interior foyer of the building, directly from the front sidewalk on Ann Street.

Recycling can be placed in the blue bins and trash in the green bins.  Receptacles are located in the rear parking area.

Each apartment has towel and linen set-up including 4 Bath towels, hand towels, washcloths, bath mat, kitchen towels; both king and double beds have white cotton sheets, duvets, pillows and a throw blanket. Paper products, one hair dryer, shampoo, conditioner, a bar of soap, hand soap, dish soap, dishwashing soap, laundry detergent, iron, and ironing board.

Yes, we recommend all travelers purchase trip insurance. It’s relatively inexpensive and very worth it, if for any reason you have to cancel or cut short your trip.

There are many different types of trip insurance available, but what you should look for is a policy that includes Trip Cancellation and Interruption Protection. If your trip has to be cancelled for covered reasons such as illness, accident, death of a family member or traveling companion, jury duty, weather conditions that cause delay/cancellation of travel, or fire or flood in your home, this type of coverage will reimburse the normally non-refundable payments you make for your vacation rental, airline tickets and other covered travel-related fees.

If you miss your planned departure for a covered reason, you may also be eligible to receive reimbursement for additional travel expenses incurred to reach your destination. If you have to interrupt a trip due to a covered illness, this insurance will also cover your transportation home. Please see Cancellation Protection – travel insurance for details on this coverage.

Please note that Downton Annie does not represent a travel insurance company or sell policies.

What we call a “security deposit” is, in essence, a refundable damage deposit that ensures an owner’s property is left in the condition in which a renter finds it. The security deposit is fully refundable and if the home is found to be in satisfactory condition after departure, a credit for the full deposit is returned to the original method of payment.

Many travelers now may choose to purchase additional insurance coverage for their reservation at a rental by owner property. (click here for more information). This fee covers travelers and their guests for the costs up to a certain amount for accidental damages that exceed the refundable damage deposit.

If your rental includes a refundable damage deposit, the property will be inspected and, if found to be in satisfactory condition, the refund will be returned via the original method of payment (ex. credit card). If any part of the deposit must be applied to repair broken items or property damages, we will notate the cost and the cause in an invoice receipt email, if or when the remainder of the deposit is returned to you.

All apartments are fully furnished, including furniture, appliances, and a kitchen supplied with basic cooking tools and dining ware. They will have sheets, blankets, pillows, comforters, and towels for your use. We also provide paper products (toilet paper, paper towels, etc.) needed during your stay, in addition to basics like garbage bags and dish soap and detergent. Guests are responsible for bringing personal items, like your toothbrush, toiletries, and chargers for electronics.

No

Check-in time is anytime after 3 p.m. and check out time is 10 a.m. It is important that we adhere to these times, in order to ready the unit for the next renter. Early check-in and late checkout must be requested at least 48 hours in advance.

Unless other arrangements have been made, you will be provided driving directions and access information via email after submitting full payment and accepting the terms of our online rental agreement. There is an apartment manual and welcome sheet on the kitchen counter with the wifi network name and password.

Since cleaning is included in your rental fee, when you leave a property we simply ask that you make sure all of the trash and recycling is in the correct receptacle, that the dishwasher has been run and emptied, and that you have all of your personal possessions. Please lock and close all windows and doors.

Cleaning is included in every rental, so you are not expected to clean the apartment before you leave. We simply ask that you make sure you have properly disposed of trash and recycling, that the dishwasher has been run and emptied, and that you have cleared the unit of your personal possessions. Should you need them during your stay, basic cleaning supplies ( broom, dust pan, vacuum, rags, cleaning spray) will be available at the apartment.

If you are having a medical emergency, dial 911 from your cell phone. There is no landline phone in the apartment. There is also a list of local emergency numbers in the check-in instructions, hospitality guest app (if downloaded), and in the apartment manual at each unit, in case you should need them.

We hope that your stay in the area will be relaxing and without incident, but should you need to get in touch with the property owner or reservation manager, just call our office 828-337-3362 or contact the property owner directly.

Please do not hesitate to call us if something requires immediate attention. For all non-emergencies, we ask that you email or call during regular office hours (9 a.m. to 5 p.m.).

Although we cannot be held responsible for items left behind, we do make every effort to locate and return lost property to their owners. Contact us, and found items will be returned to you for a $25 handling fee plus postage. Unclaimed items will be donated to charities after 30 days.

Occupancy is limited to four (4) occupants for safety and is required by our insurance carrier. We take this seriously and ask that you observe, without exception, the stated maximum occupancy.